The new face of the advertising market in eCommerce
GoodGifts is one of the leaders on the Polish market of advertising products. The company has achieved this status thanks to the high quality of provided services, wide range of offered products and - above all - an instant response to customer needs. Caring for the comfort and satisfaction of customers and - at the same time - wanting to relieve the sales department, GoodGifts has commissioned us to implement not only an attractive, but also a useful B2B eCommerce platform based on PrestaShop. Because it is often the first place where the customer meets the brand, it had to stand out from the competition and make the customer not only make the order but also be happy to return to the store.
B2B eCommerce platform - a revolution in customer service
From the beginning of its operation, GoodGifts wanted to stand out not only by its quality, but above all by the quickness of reaction to complex inquiries and the speed of order fulfillment. The development of business caused that traditional ways of customer service were no longer sufficient. For this reason, the company decided to improve this process and relieve the sales department, as well as facilitate the ordering. The implementation of these tasks was to be met by an extensive, professional B2B eCommerce platform which we had the pleasure to implement. In the gadgets industry, customer loyalty is key. That is why we had to take care of an inviting design and equip the platform with many functionalities related to on-site marketing, rebate systems and tools to facilitate completing the inquiry.